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As a partner with Travelocity, all travel booked through this site is backed by the "Travelocity Guarantee," the commitment that everything about your booking will be right, or we'll work with our partners to make it right, right away.
What do we mean when we say that everything about your booking will be "right?"
» All travel booked through Travelocity will be consistent with the promise of its detailed description on our site and your travel itinerary.
» Human error happens but in those rare cases that we make a mistake, you can count on us to take responsibility for it, and to be thoughtful and fair as we work to resolve it.
» Don't be shy-call us as soon as there's a problem! Not only will you get your problem fixed, you'll allow us to help a fellow traveller avoid the same problem.
Questions?
Call us 24/7: 888-872-8356 or email us at guarantee@travelocity.com.
How do you invoke the Travelocity Guarantee?
Call us at 888-872-8356 (210-521-5871 for international callers) 24/7. If anything is not delivered as promised in our description and reservation confirmation, we'll work with our partners to make it right. Should you encounter a problem with the travel you booked with us, call us so we can resolve it. Also, you can email us about less urgent matters anytime at guarantee@travelocity.com, and we'll get back to you within 4 hours
